Privacy Policy

1. Introduction

iSolar Elec (ABN: 88 669 197 148) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email, phone number, address)
• Property information (address, roof type, electrical system details)
• Energy usage information (electricity bills, consumption patterns)
• Payment and billing information
• Communication records and preferences
• System performance data (if you have monitoring installed)

2.2 How We Collect Information

We collect information through:

• Website forms and quote requests
• Phone calls and email communications
• Site assessments and installations
• System monitoring platforms (with your consent)
• Third-party service providers (e.g., financing partners)

3. How We Use Your Information

We use your personal information to:

• Provide quotes and recommendations for solar systems
• Design and install solar, battery, and EV charging systems
• Process payments and manage contracts
• Arrange approvals from councils and electricity distributors
• Provide warranty and maintenance services
• Communicate with you about your system and our services
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Send marketing communications (with your consent)

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Installation contractors, electricians, equipment suppliers
• Regulatory Bodies: Clean Energy Regulator, local councils, electricity distributors
• Financial Partners: Banks and finance providers (with your consent)
• Technology Providers: Monitoring platform providers, CRM systems
• Professional Advisors: Lawyers, accountants, insurers
• Government Agencies: When required by law

We do not sell your personal information to third parties.

5. Data Security

We protect your information through:

• Secure storage systems with encryption
• Access controls limiting who can view your data
• Regular security updates and monitoring
• Staff training on privacy and data protection
• Secure disposal of information when no longer needed

6. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Opt-out: Unsubscribe from marketing communications
• Complain: Lodge a complaint about how we handle your information

7. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and solar industry news. You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Cookies and Website Tracking

Our website may use:

• Essential cookies for website functionality
• Analytics cookies to understand how visitors use our site
• Marketing cookies for targeted advertising (with consent)

You can control cookies through your browser settings.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. This typically includes:

• Contract and installation records: 10+ years (warranty period)
• Financial records: 7 years (tax compliance)
• System performance data: Duration of monitoring service
• Marketing communications: Until you unsubscribe

10. Third-Party Websites

Our website may contain links to third-party websites (e.g., equipment manufacturers, financing partners). We are not responsible for the privacy practices of these websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date.

12. Contact Us

For privacy-related questions, requests, or complaints:

13. Making a Complaint

If you believe we have breached your privacy rights, please contact us first. We will investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au